FAQ

After fulfillment (creating your Item), your estimated shipping delivery time will be: USA 3-5 business days; Canada 5-10 business days. Fulfillment normally takes 2-4 Business days after your purchase.

International shipping: International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. 

Order never arrived: If your order didn't end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us immediately noting your order number. We'll see what can be done to help.

Size: Our clothes are cut for a fashionable shape. Most of our garments fit a little snug to flatter almost any body type. If you are unsure about the appropriate size, we recommend you order the next size larger. 

Return Policy: Return any unworn, unwashed or defective merchandise by mail within 30 days of the order shipment date. Returns will be refunded to the original form of payment. Because we print all of our orders on demand, there is a $5.00 per item charge for exchanges. Customer pays to ship exchange(s) FurKiddies, and we will cover the cost to ship new exchanged item(s) back to customer. Please include a note in the package stating your order number, your email address, and the new style, color and size(s) that you would like.

Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us and we'll let you know what your next steps are.

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